Delivery Information
Delivery
We deliver to any locations, that is accessible by road, within Singapore through our carefully selected delivery service providers (the “Deliver Team”).
You enjoy free delivery for purchase amount above $200.
Our Standard Delivery timing is daily, between 9.00am - 6.00pm. For your convenience, we also offer evening deliveries for an extra fee of $100 after 6.00pm – 8.00pm. You can select your delivery option during check-out.
White Glove Deliveries for Mattress:
- Your delivery will be scheduled in advance.
- We will deliver your mattress and place them in your room of choice. We will remove all packaging materials from the mattress and your premise.
- Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
- For any changes / enquiries regarding your confirmed delivery schedule pertaining to your order, kindly do so at least 1 working day in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.
- Delivery fee for non-lift accessible floors: Do take note that there is a charge of $15 per item per non-lift accessible floor which must be paid in cash directly to our Delivery Team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonettes.
- Delivery will only proceed if our Delivery Team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
Door-Step Deliveries:
- For purchase of bedding accessories only without any purchase of mattress.
- Your delivery will be scheduled in advance.
- We will deliver your order to the door-step of your premise, to you or someone you have authorized (your doorman or receptionist) to receive the order on your behalf.
- Please ensure that there is someone to receive the delivery on the pre-agreed date and time.
- For any changes / enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 1 working day in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.
Self-Collection:
In the event that you would like to self-collect your bedding accessories order from our warehouse, please email us at enquiry@zees.sg at least 1 working day in advance for us to prepare your order for you. If no previous delivery attempts have been made to deliver your order, your delivery fee charged will be fully refunded.
Return Policy
Return Eligibility
Please ensure that your items meet all of the following returnable conditions:
- New condition and unused
- Original packaging
We reserve the right to reject any returns if item does not meet all of the above conditions and where it is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Refund Amount
As delivery fee is a cost we incur from logistics, please note that all delivery fee paid, where applicable, are non-refundable.
